Refund policy

Return & Refund Policy

Every LGCY piece is made to order — printed or embroidered specifically for you after you place your order. Nothing is pulled from a warehouse shelf. That's what lets us offer every design year-round without selling out, and it shapes how returns work.

Defects, Damage, or Wrong Item — we fix it, free

If your order arrives damaged, misprinted, or is not what you ordered, we will replace it or refund it in full. No return shipping cost to you.

Your order number
A photo of the item and the issue

We'll make it right.

Sizing & Exchanges

Our tees run true-to-size unisex. Please check the size guide on the product page before ordering.

If the fit isn't right, we offer one exchange within 30 days of delivery, provided the item is:

Unworn and unwashed
Free of odors, stains, and pet hair
In its original condition

Because your original item was made specifically for you, the customer covers return shipping on exchanges. We'll cover shipping on the replacement.

Change of Mind

Because every item is produced individually after purchase, we're unable to accept returns simply for change of mind. We're a small brand — we don't have the margin to absorb the cost of a garment that can't be resold. We hope you understand, and we'd rather be upfront than surprise you at the end.

Non-Returnable

Stickers, magnets, and accessories
Items marked final sale
Anything worn, washed, or altered

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return. Original shipping charges are non-refundable.

Order Changes & Cancellations

We can change or cancel an order within 12 hours of purchase, before it enters production. After production begins we can't stop it. Email us immediately if you need a change.